Objectives

The objective of this discussion is to allow panelists to share experiences of water and sanitation utilities in terms of communication management in case of emergency and crisis, as it is now in the COVID-19 pandemic context.
What are the challenges and solutions to maintain a fair, relevant and permanent communication both internally and externally, to preserve the brand image of the company as well as the health of the workers and customers. It will also be question of understanding the lessons that can be drawn from this health crisis, in terms of communication.

Expected results

At the end of the panel, participants will be able to assess the importance of crisis and emergency communication, as well as considered solutions to easily circulate the good information during the pandemic. The panelists will also learn from each other and better their communication actions.

Participants in this session will have a good understanding of the major communication challenges for water and sanitation operators

Panelists :

• Mr. Aleer Philips LEEK, Acting Director General for Information Management Systems, South Sudan Urban Water Corporation, South Sudan
• Mr. Mandla Saul MALAKOANA, Corporate Communication Strategist, eThekwini Water and Sanitation, South Africa
• Mr. Stanley MARTEY, Head of PR/Communications Ghana Water Company Limited, Ghana

Moderator

• Mrs. Fatoumata DIAW, Director of Membership Services, AfWA